Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of the website located at www.redefinewellnessandtreatment.com and your communications with Redefine Wellness & Treatment, LLC — operating under the names Redefine Wellness & Treatment, Redefine Wellness and Treatment, and Redefine Wellness (collectively referred to as “Redefine,” “we,” “us,” or “our”).
By accessing our website, submitting a form, calling us, or consenting to receive text messages from us, you agree to these Terms. If you do not agree, please do not use our website or services.
1. About Redefine Wellness & Treatment
Redefine Wellness & Treatment is a Joint Commission-accredited mental health treatment center located in Scottsdale, Arizona. We provide partial hospitalization programs (PHP), intensive outpatient programs (IOP), private retreats, and individual wellness services to adults seeking mental health and behavioral health treatment.
Business Names Covered by These Terms:
- Redefine Wellness & Treatment
- Redefine Wellness and Treatment
- Redefine Wellness & Treatment, LLC
- Redefine Wellness
- Redefine Wellness LLC
- Redefine Wellness Scottsdale, LLC
- Redefine Treatment
2. Website Use
2.1 Permitted Use
You may use our website for lawful purposes only and in a manner consistent with these Terms. You agree not to:
- Use the website in any way that violates applicable federal, state, or local laws or regulations
- Transmit any unsolicited or unauthorized advertising or promotional material
- Attempt to gain unauthorized access to any portion of our website or systems
- Use automated tools, bots, or scrapers to extract data from our website
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
2.2 No Medical Advice
The content on our website is provided for general informational and educational purposes only. It does not constitute medical advice, diagnosis, treatment, or professional clinical guidance. Nothing on this website should be used as a substitute for professional medical advice from a licensed healthcare provider. If you are experiencing a mental health emergency, call 911 or the 988 Suicide and Crisis Lifeline by dialing or texting 988.
2.3 Accuracy of Information
We make reasonable efforts to ensure the accuracy of information on our website but make no warranties regarding its completeness, accuracy, or suitability for any purpose. Program details, pricing, availability, and clinical staff are subject to change without notice.
3. SMS / Text Messaging Terms
📱 SMS Program Quick Reference
Program: Redefine Wellness & Treatment Admissions & Care Coordination Messaging
Opt-Out: Reply STOP to any message at any time
Help: Reply HELP or email [email protected]
Frequency: Message frequency varies. Typically 1–5 messages per month.
Rates: Message and data rates may apply.
Privacy: We do not share your phone number or opt-in data with third parties for marketing purposes.
3.1 Program Description
Redefine Wellness & Treatment operates an SMS messaging program to communicate with individuals who have inquired about or are engaged in our admissions process. Messages may include:
- Responses to treatment inquiries
- Admissions coordination and scheduling
- Appointment and intake reminders
- Insurance verification follow-up
- General program information
- Operational updates relevant to your care or inquiry
This program is operated through our communications platform, CallTrackingMetrics. Messages originate from Redefine Wellness & Treatment staff and may be sent from a dedicated phone number or shortcode assigned to our program.
3.2 How to Opt In
You may opt in to receive text messages from Redefine Wellness & Treatment in one of the following ways:
- By checking the SMS consent box on our website contact, inquiry, or admissions form and providing your mobile number
- By texting us directly at our published business phone number
- By verbally consenting to receive text communications during an admissions or intake call
- By submitting a written or digital opt-in through our intake documentation
Consent to receive text messages is not a condition of receiving treatment or any service from Redefine Wellness & Treatment. You may communicate with us by phone or email if you prefer not to receive texts.
3.3 Message Frequency
Message frequency varies depending on the status of your inquiry or admissions process. You may receive messages more frequently during active admissions coordination and less frequently after your inquiry is resolved or your enrollment is confirmed. Typical frequency is 1–5 messages per month.
3.4 Message and Data Rates
Message and data rates may apply when sending and receiving text messages. You are responsible for all fees charged by your mobile carrier. Redefine Wellness & Treatment is not responsible for any charges incurred through your mobile carrier in connection with our SMS program.
3.5 How to Opt Out (STOP)
You may opt out of our SMS program at any time by replying STOP to any text message you receive from us. Upon receipt of your STOP request, you will receive a single confirmation message and will be removed from our messaging list. No further text messages will be sent, except as may be required by applicable law.
To re-subscribe after opting out, text START to our number, or contact us directly.
3.6 HELP Command
To receive information about our SMS program, reply HELP to any text message. You may also contact us by email at [email protected] or visit www.redefinewellnessandtreatment.com.
3.7 Supported Carriers
Our SMS program is supported on most major U.S. wireless carriers, including but not limited to: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, Cricket Wireless, and Google Fi. Carrier availability may vary. We are not liable for delayed or undelivered messages resulting from carrier issues outside our control.
3.8 No Sharing of Opt-In Data
We do not sell, rent, trade, or share your mobile phone number or your consent to receive text messages with any third party for marketing or promotional purposes. Your opt-in data is used solely to deliver the communications you requested from Redefine Wellness & Treatment and to maintain required compliance records.
Operational vendors who assist in delivering our messaging services (e.g., CallTrackingMetrics) may process your information as necessary to provide those services. They are contractually prohibited from using your information for any other purpose.
3.9 TCPA Compliance
Our SMS program is operated in compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and applicable state laws governing commercial text messaging. We obtain express written consent prior to sending marketing or promotional text messages and maintain records of all opt-in and opt-out activity.
4. Phone Calls and Call Recording
By calling Redefine Wellness & Treatment, you acknowledge that calls may be monitored or recorded for quality assurance, training, and compliance purposes. Where required by law, you will be provided notice of recording at the beginning of the call. Arizona is a one-party consent state; however, if you are calling from a two-party consent state, your continuation of the call constitutes your consent to recording.
5. Forms and Submitted Information
By submitting any form on our website, including contact forms, inquiry forms, and insurance verification forms, you represent that the information you provide is accurate and that you are authorized to provide such information. You consent to being contacted by Redefine Wellness & Treatment by the methods you selected or provided, including by phone, email, or text message.
6. Intellectual Property
All content on our website — including text, graphics, logos, images, audio clips, and software — is the property of Redefine Wellness & Treatment, LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, transmit, or use any content from our website for commercial purposes without our prior written consent.
The name “Redefine Wellness & Treatment,” “The Redefine Way,” and associated logos and trademarks are the property of Redefine Wellness & Treatment, LLC.
7. Disclaimer of Warranties
Our website and its content are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Redefine Wellness & Treatment, LLC, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use our website, content, or services, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of or relating to these Terms or your use of our website shall not exceed the greater of $100 or the amount paid by you to us in the twelve months preceding the claim.
9. Indemnification
You agree to indemnify, defend, and hold harmless Redefine Wellness & Treatment, LLC and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms, your use of our website, or your violation of any third-party rights.
10. Privacy
Your use of our website and communications with us are subject to our Privacy Policy, which is incorporated into these Terms by reference. By using our website or opting in to text communications, you consent to the practices described in our Privacy Policy.
11. Third-Party Links and Services
Our website may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Accessing third-party sites is at your own risk.
12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any dispute arising out of or related to these Terms or your use of our website shall be resolved exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to the personal jurisdiction of such courts.
13. Dispute Resolution
We encourage you to contact us directly to resolve any concerns before initiating formal legal proceedings. For billing disputes or complaints related to our SMS program, please contact us at [email protected]. We will make reasonable efforts to resolve disputes within 30 days of receipt.
14. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or participation in our SMS program following the posting of changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
15. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
16. Entire Agreement
These Terms, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and Redefine Wellness & Treatment with respect to your use of our website and communications, and supersede all prior agreements and understandings.
17. Contact Us
If you have questions about these Terms, our SMS program, or any of our practices, please contact us:
Effective Date: November 27, 2024 By using this website, you agree to: We reserve the right to restrict or terminate access to the website for violations of these Terms. Our website may contain links to external websites (e.g., social media platforms or Google Maps). These links are provided for convenience, and we are not responsible for the content or practices of third-party websites. Your use of this website is also governed by our Privacy Policy. Please review it to understand how we collect and use your personal information. These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles. Any disputes arising under these Terms will be resolved exclusively in the courts located in Maricopa County, Arizona. We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms. We understand that unforeseen circumstances may arise, and we strive to accommodate our clients as best as possible. However, to ensure fairness and efficient scheduling, we have a 24-hour cancellation policy in place. If you need to cancel or reschedule, please contact us as soon as possible via [insert preferred contact method: phone, email, online portal]. For any questions or concerns regarding these Terms, please contact us at: Redefine Wellness Scottsdale LLC Address: 8245 N 85th Way, Scottsdale, AZ, 85258
Terms of Service
Welcome to Redefine Wellness and Treatment! These Terms of Service (“Terms”) govern your use of the website operated by Redefine Wellness Scottsdale LLC DBA Redefine Wellness and Treatment (“we,” “our,” or “us”). By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the website.1. Website Use
2. Services and Content
3. User Conduct
4. Intellectual Property
5. Links to Third-Party Sites
6. Limitation of Liability
7. Privacy
8. Governing Law
9. Changes to These Terms
10. Cancellation Policy
11. Contact Us
Email: [email protected]